Business Transformation & IT Manager

£42500 - £45500 per day

Job description

A leading and well known public sector organisation based in Glasgow require an IT Manager with Business Transformation experience.

Key Responsibilities:

  • Provide project and programme management of key business transformation projects including:
    • Development of self-service options for customers through a web portal
    • Providing internet connectivity across the organisation through a third party provider
    • Supporting staff to have better quality interactions with customers, e.g. through remote working technology and a CRM
  • Work with managers and teams across the organisation to ensure new processes, systems and ways of working are owned by and embedded in how operational teams work.
  • Lead, develop, implement and regularly review the Digital and IT strategy to meet overall corporate objectives
  • Understanding new technologies and current and future business needs and bringing these together to form innovative proposals
  • Ensuring all IT contracted services are procured and managed effectively and compliance is achieved, including third line support, provision of software, hardware, business applications
  • Oversee the delivery of an outstanding responsive IT support service including management and delivery of an IT helpdesk and asset replacement programme.
  • Oversee the development of the website, social media, intranet and other communication channels.
  • Oversee the delivery, testing and review of the Business Continuity Plan (including IT Disaster Recovery) and ensuring corrective action is taken.


  • Developing key Business Transformation and IT policies and procedures, ensuring risks are mitigated and managed effectively, and that good practice and benchmarking is reviewed and applied.
  • Ensure implementation of the information management policies and procedures to ensure GDPR compliance as this relates to Business Transformation and IT.
  • Ensure implementation of the Equality and Diversity Strategy as it relates to Business Transformation and IT activities.
  • Contribute to the preparation of the Businesses Plan, Management Plan and Annual Report.
  • Produce clear concise reports for Senior Management Team and Committees to facilitate appropriate strategic decisions.
  • Establish a skilled, well supported and well-motivated Business Transformation and IT Team.
  • Empower the Business Transformation and IT Team to act with minimum supervision needed to ensure probity and efficiency.
  • Take an active role in the organisation's Senior Management Team including the management and mitigation of risks around Business Transformation and IT.
  • Lead the development and delivery of the annual Business Transformation and Team Delivery Plan for Business Transformation and IT activities.
  • Build excellent rapport and effective partnerships with customers, stakeholders and contractors
  • Set budgets for IT and Business Transformation and identify potential cost saving opportunities and deliver value for money efficiencies
  • Produce accurate and timely performance information and data

Experience Required

  • Excellent understanding of effective project management systems and techniques and experience delivering projects to time and budget and leading inter-departmental working groups.
  • Understanding of an effective business process and experience driving improvements in systems and processes
  • Knowledge and experience of implementing and delivering digital services to improve customer experience and service delivery
  • Experience supporting managers to embed changes in systems and processes
  • Proven experience of working at a senior level leading, managing and motivating others to deliver a customer focused ICT service
  • Development and management of budgets
  • Experience of policy and procedure development, demonstrating an innovative approach
  • Proven track record of delivering efficiency and value for money
  • Knowledge and experience of risk in a networked environment, ensuring appropriate controls are in place to safeguard the Association
  • Experience of procurement processes
  • Knowledge of controlling Microsoft Windows server 2008/2012, Microsoft Active Directory, Microsoft SQL server and a good understanding of networks

Salary & Benefits

  • £42,000 to £45,300
  • Hybrid Working
  • 40 days holiday
  • 35 hours per week
  • 40 days holiday
  • Generous Pension

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Fraser Young
IT Business Director
Technology Recruitment Team
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