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IT Assistant (Graduate)

Up to £12.50 per hour
Inverness
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Job description

A leading Highland organisation require a graduate/ trainee IT consultant to assist with various technical & administrative tasks across the organisation. This role is based full in Inverness.

Responsibilities:

  • Provide the initial point of contact for our customers.
  • Answer incoming calls from customers.
  • Escalate incidents to the appropriate resolver group.
  • Provide customers with timely updates to their cases in line with Service Level Agreements.
  • Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction.
  • Proactively review customer accounts and manage their own case queue in line with Service Desk procedures.
  • Escalate high priority issues to Line Management.
  • Review daily priorities and take appropriate action to ensure results are achieved.
  • Work with all areas of the business as required to achieve the highest levels of customer satisfaction.
  • Assist in the promotion of new developments and applications ensuring customers are always aware of latest functionality and products available.
  • Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.

Role

  • 6 months
  • £12.50 per hour (umbrella)
  • Inverness based

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

detail-client-image
Fraser Young
IT Business Director
Technology Recruitment Team
Glasgow
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