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Service Desk Analyst (1st line)

£15 - £25 per hour
Edinburgh
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Job description

We have an assignment brief for a Service Desk Analysts to join our support desk for an initial 3 Months

Contract Rate: Flexible, Inside of IR35

Location: Remote Role

Overview: We require Service Desk Analyst to join our clients IT Services Team.

You will join the team to help support on daily support calls

We require individuals to have some experience of IT Service Desk support alternatively candidates with excellent customer service skills and looking for an IT Career starting in Service Desk providing a platform within IT.

Must possess excellent communication and interpersonal skills and have strong values around hard work, customer service and reliability and are IT proficient/competent.

The role will cover 1st Line Service Desk calls/incident logging and remote support fixing to 1st line, Windows 10 experience is required.

When working on the service desk the role will require you to receive and handle requests for support, following agreed procedures and promptly dealing with or allocating calls as appropriate; whilst ensuring relevant records are maintained.

Skills/experience: Previous 1st Line helpdesk/service desk experience Windows 10 Call Logging Proficient with remote fixes Excellent communication skills and patience when dealing with customers

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Fraser Young
IT Business Director
Technology Recruitment Team
Glasgow
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