A leading public sector organisation requires a Service Desk Analyst on a 6 month contract. This role is fully remote.
Work with the user over the telephone or via email to resolve problems with IT service issues
Ensure that requests for assistance are responded to in a timely manner according to agreed SLA's
Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
Take ownership of escalations when asked, deliver solutions
Seek to improve process & procedures
Employer will not sponsor applicants for employment visa status.
Service Desk Experience
Great communication skills, both written and verbal
Ability to remain calm under pressure
Good analytical skills
8:45 to 17:15
Rate equivalent to £22,000
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.