Engagement Assistant Manager

Up to £12.18 per hour
Work from Home
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Job description

We have a current opportunity for a Engagement Assistant Manager on a contract basis for 6 months. The position will be based in Glasgow City Centre. The role will be full time hours, Monday to Friday.

Pay rate will be £12.18 per hour plus holiday accruement.

The ideal candidate will be well organised and customer focused. It is a telephony and administration based role that will see you acting as a first point of contact for energy consumers with questions about policies and functions.

It's important that you enjoy working in a fast-paced environment, and that you can bring good attention to detail to ensure agreed processes and requirements are met. Good communication skills, in writing and in person, together with the ability to co-ordinate your work to meet deadlines will be key. It's also essential that you can work well in a team environment, taking a flexible approach to meeting shared objectives. Excellent customer service is at the core of this job, so you'll already have some practical experience in a customer focused setting.

Key Responsibilities

  • Dealing with enquiries on the phone and by email
  • Liaising with teams within and outside of the hub to understand and prioritise workload
  • Dealing with non-complicated complaints and requests or contacting relevant teams and people to manage complicated cases
  • Supporting all aspects of operations
  • Meeting the team's Key Performance Indicator targets
  • Collaborate and provide support on issues across the team on an ad-hoc basis

Please apply below if you are interested in this role.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Jaymilee McKechnie
Business Manager
Government Recruitment Team
Glasgow
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