Customer Service Advisor

The Customer Service Advisor will be responsible for:

• Provide professional and efficient customer service to residents and stakeholders
• Handle enquiries via phone, email, and face-to-face interactions
• Resolve issues and escalate complex cases when necessary
• Maintain accurate records of interactions and resolutions
• Work closely with other departments to ensure seamless service delivery

The Customer Service Advisor will be required to have:

• Previous experience in a customer service role, ideally within a public sector or council environment
• Strong communication and problem-solving skills
• Ability to manage a high volume of enquiries with attention to detail
• Proficiency in using customer service software and systems

Start Date: ASAP

If you match the above criteria, please apply now.