Service Desk Analyst

£26750 - £28800 per annum 6 Month FTC

Job description


My client is a leading government body whop are looking for Service Desk Analyst to be responsible for providing 1st and 2nd level IT support with a high degree of customer service for all technical support queries, taking ownership and managing ticket lifecycles.

Your Role:

  • To provide IT (laptops and home users) and telephony (Skype for Business, Apple and Android mobile phone) support service to staff in the organisation in accordance with recognised service delivery principles and agreed delivery targets.
  • To offer IT and telephony assistance to staff as required by responding to enquiries and service requests, assisting to resolve any hardware or software incidents, problems, including face-to-face support and support via remote access connection for staff who are working from home.
  • To ensure user accounts are created, enabled and disabled within Active Directory, MS Exchange, MS Azure in accordance to the leaver and joiner processes and to provide 1st and 2 nd line support for Microsoft 365 applications (e.g. MS Teams, OneDrive, SharePoint) and other end user business applications.
  • To assist in 1st and 2nd line support for the Office 365 applications and other end user products, such as Adobe and Outlook Exchange. Duties will include testing, researching and troubleshooting user queries with the occasional one-to-one training.

What you need to be successful:

  • Well-developed IT skills with proven knowledge of Microsoft Office with a focus on Office365 and Skype for Business
  • Experience of working in an IT support role, with familiarity of IT Service Management tools
  • Significant knowledge and/or experience deploying end user devices such as laptops, tablets, mobile phones.
  • Good communication, and excellent customer service skills, with the ability to work collaboratively with business users and staff at various levels.
  • Excellent organisational skills, with the ability to prioritise key actions and ensure delivery to specification and deadlines.

What you get in return:

  • £26,750 - £28,853
  • Hybrid Working
  • 6 Months FTC

What you need to do next:

  • Apply with your most up to date CV

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Luke Collado
Associate Consultant
Technology Recruitment Team
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