Soft FM Manager

Job description

Morgan Hunt are currently working with a facilities provider based in Guildford, in their search for a Soft FM Manager.

Job Title: Soft FM Manager

Location: Guildford

Start Date: ASAP

Salary: £50k - £60k

Key Responsibilities

• To lead the delivery of Soft FM services across a defined portfolio of properties within a defined
• geographical area
• Recruits and onboards new team members so that all new starters have a 'best welcome'
• Role Profile
• Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive,
• high performing culture where colleagues can develop and thrive
• Provides reporting on productivity and other KPIs.
• Provides coaching and performance feedback to team members
• Brings professional best practice to their roles and teams
• Spots opportunities to improve processes and practises
• Shares technical/professional skills and knowledge
• Oversees service delivery to internal and external customers at agreed performance levels
• Manages budgets in line with forecast (where appropriate)
• Adheres to the appropriate governance and compliance standards for professional area
• Manages internal and external customer relationships
• Shares technical/professional skills and knowledge
• Leading a team to deliver the required service quality standards, maintaining safety excellence
• and a secure workplace, driving continuous service improvement, improving customer
• experience whilst ensuring services are delivered in line with budget expectations.

Personal Specification

Essential:

• Degree level or equivalent vocational/professional qualification or equivalent professional experience
• Post graduate business management qualification or equivalent professional development

Desirable:

• Member of Institute of Workplace and Facilities Management
• Holder of IWFM Level 3 qualification in Facilities Management or above
• Experience of line management in a busy, customer focused business
• Experience of driving improvements to enable efficiency
• Track record of success in professional area
• Experience of ensuring safe and compliant soft FM service standards are delivered Ability to work well under pressure and to strict deadlines
• Planning and delivery/implementation skills
• Tracking and reporting KPIs
• Data-driven decision making
• Budget management

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.