Service Manager Helpline

Job description

Morgan Hunt are proud to be working exclusively with Birmingham Mind on their search for a Helpline Service Manager.

About Birmingham Mind:

As the leading provider of mental health services in Birmingham and the West Midlands, Birmingham Mind offer high quality services that support both recovery and well-being to individuals.

Gaining a strong reputation for being able to bridge the gap that is often created within the mental health system, the independent charity has made an incredibly difference to individuals over decades.

About the helpline:

Providing advice, information and signposting to people experiencing mental health difficulties, the helpline is accessible 24 hours a day 7 days a week.

Receiving over 20,000 calls a year, this busy service provides a range of mental health and psycho social support and interventions reducing demand on other emergency services.

About the role:

As the manager you will manage a team including a Deputy Manager, Co-ordinator and two Team Leaders. You will provide a high level of line management leadership, encouraging improvement and engagement through team meetings, service reviews, supervisions and appraisals.

We are looking for someone with managerial experience in a mental health setting, ideally with helpline experience.

The role is Monday to Friday 9-5 but we do require flexibility due to the nature of the service.

To find out more about the role please get in touch with Amara Howe at Morgan Hunt.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.