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Repairs Team Leader

£36366 - £38156 per annum

Job description

Job Title: Repairs Team Leader - Maintenance
Job Type: Permanent
Location: Staffordshire
Industry: Property Maintenance

The organisation
In this Repairs Team Leader opportunity in Staffordshire, you will join a very well-known social housing company..

Key responsibilities
In this Repairs Team Leader job, your responsibilities will include:

  • Ultimately, this role is about leading, managing and motivating a team of trade colleagues, including HGV drivers, to work productively, efficiently and to an excellent standard, ensuring a 'right first-time approach'.
  • You'll be accountable for the whole teams' and for individual team member's performance, making sure that KPIs and SLAs are met, as well as managing contractor performance.
  • You'll also be accountable for ensuring your team are delivering excellent customer service, and living our values, at all times.
  • You'll be required to manage any employee relations issues within your team, including sickness, performance management, and conduct issues.
  • You'll be expected to survey a wide range of repairs, both of an individual nature and in void properties - and diagnose, fault find and order the repair appropriately.
  • Customer focus is key; you will need to be friendly and able to empathise with customers whilst also working towards the companies repair obligations. You will be accountable for investigating and resolving any customer complaints within required timescales.
  • You'll be able to review and challenge processes and practices in order to improve customer experience and service delivery.
  • You'll need to ensure all material, plant and equipment are available at site, and make sure these resources are used effectively. This includes co-ordinating van stock for the team.

Skills & experience
● BTEC/ HNC in Building Studies, or equivalent experience within the construction industry.
● Experience of leading and managing a team of multi-skilled trade colleagues, including effectively managing performance, with the ability to drive performance through people.
● Good written and verbal communication skills, including a good level of Maths and English.
● A sound understanding of construction health and safety, asbestos, and fire risk regulations.
● Experience of successfully dealing with members of the public and customers, particularly when declining requests, managing customer expectations, and resolving complaints.
● A full driving license and the ability to travel across Staffordshire.
● Good IT skills including the use of Microsoft packages.

* 27 days AL plus Xmas shut down plus 8 bank hols
* Local gov pension scheme
* Health cash plan
* Great L&D, colleague engagement and wellbeing initiatives
* Hybrid working - with the opportunity to work flexibly

If you are interested in the position of Repairs Team Leader in Staffordshire, please apply with your up-to-date CV. No cover letter is required.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

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