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This is an exciting new role for a customer focused individual with excellent organisation skills and an expert knowledge of complex systems and student recruitment to manage a professional, reactive, expert multichannel Enquiry Team in the External Relations Department.
You will develop and implement the Enquiry Team Strategy to deliver high quality engagement with prospective students, influencers and other key stakeholders through inbound and outbound activity. You will work with the Associate Director - Recruitment to develop and deliver an annual plan of student engagement that aligns with wider recruitment strategy to support student recruitment and conversion.
In addition, you will work with senior stakeholders in the University to lead on plans and implement a fit for purpose Clearing operation function that meets the requirements of the University recruitment ambitions.
You will be required to work with stakeholders from across the institution to provide expertise and identify system requirements, process improvements and training within the university CRM system. The successful candidate will be responsible for the data integrity within the system and highlight the functionality required to maximise student recruitment and conversion activities across both home and international markets. They will support the central CRM and IT project Management team to create functionally rich CRM solutions which are capable of meeting the needs of the External Relations Department.
A customer service ethos which matches the University’s values and behaviours is essential; outstanding leadership and management, communication, persuasion and influencing skills are a must, as is a passion for continuous improvement and a determination for excellence.
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