IT Services Technician

£16 - £19 per hour

Job description

IT Services Technician

Moulton Northamptonshire - onsite

£16 - £19 Per Hour

1 Month with possible extension

My client:

A leading further education client are looking for a IT Technician to join the team on a temporary basis to support the College IT systems and provide 1st Line support to teaching and support staff, students and other users of the Colleges IT networks.

Your role:

  • To provide support and ticket management via the IT helpdesk ticketing system
  • The installation and maintenance of a range of software and hardware.
  • The identification of requirements for the continued development of the IT systems.
  • Perform assigned duties and tasks associated with information security and the related policies
  • Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution.
  • Install, maintain and configure IT Hardware, including PC's, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers.
  • To install and maintain a range of software for use by staff, students and other College clients.
  • Install and test new software as directed.
  • Configure and test application and operating system deployments using the College's management tools
  • To undertake proactive maintenance and monitoring across the IT estate and networks.
  • Proactively identify opportunities and methods to simplify and/or automate processes
  • Manage incoming helpdesk requests, assign priorities, and ensure SLA's are met
  • Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager when resolutions are
  • Communicate confidently and effectively with users at all levels
  • To identify and report recurring network/software issues/trends to the Network Services and Development Manager.
  • To report potential and actual breaches of information security to the Network Services & Development Manager.
  • To ensure that the documentation relating to IT in the College is maintained in good order.
  • To customise standard software to meet specific internal requirements.

A successful candidate will have:

Essential criteria:

  • Satisfactory enhanced DBS disclosure
  • Minimum of grade C in GCSE Maths and English Language (or equivalent)
  • Commitment to and evidence of CPD
  • Experience of working in a similar role
  • Experience of providing varied system support
  • Experience of providing desk side support
  • Expert Knowledge of Windows desktop operating systems
  • Knowledge of Windows server Operating systems
  • Awareness of GDPR and Information security best practice
  • Knowledge of Microsoft Network Technologies
  • (AD, DNS, GPO, DHCP, Exchange, SQL etc.)
  • Experience of providing user support remotely and in person across multiple sites
  • Knowledge of Office 365 Administration & Support
  • Awareness of different levels of ability and confidence of service users when using IT
  • Demonstrate a customer centred approach
  • Full driving licence and willing to travel as and when required
  • Ability to use own initiative and possess a "can do" attitude
  • Self-starter and solution orientated

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.


Johanne Linehan
Technology Recruitment Team
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