Helpline Advisor - Supporter Care

Up to £19500 per annum

Job description

Helpline Advisor

Contract - 4 months initially


Working from the office due to Nature of the role

£19,000 plus £500 Rota Disturbance Allowance

I have got a wonderful role working for one of the largest Children charities. You will working as a Helpline Advisor within the Supporter Care and Business Team. Here you will be assisting the helpline support manager in providing effective administrative support to the team whilst ensuring the highest level of customer service is adhered too.

*** Please note that this role is based on rota working. It covers the period 08.00am to 7.00pm and involves bank holiday working. The role also requires the post holder to work some weekends as the service has developed ***


  • Liaise with statutory agencies regarding the exchange of information on child protection enquiries. Including making inbound and outbound calls and emailing to external agencies to share concerns, follow up on referrals, request further information and provide feedback
  • Responding to basic enquiries, including those from supporters and potential supporters
  • Speaking to supporters about their legacy, handling sensitive information and correspondence
  • Handle sensitive information and confidential data and uploading onto the CRM system
  • To share appropriate messages and stories with supporters to inspire them to continue supporting our work with children and young people.
  • Provide administrative support by undertaking national checks including liaison with other agencies relating to information regarding these checks, for example, foster checks. This involves handling inbound calls and emails from foster agencies with information requests. Ensuring all relevant information required to conduct the search is included and recorded on the system appropriately.
  • Provide administrative support by undertaking supporter requests and general donation queries, for example, updating personal details, mailing preferences and setting up or changing direct debits. Taking financial and personal details for e.g. contact details from supporters and recording this on the system.
  • Provide support to the Team Managers in the administration of the duty system for the Helpline.


  • It would be hugely beneficial if you have got experience of working within a charity and dealing with supporters
  • Excellent interpersonal and customer service skills: able to communicate accurately, clearly, concisely, with colleagues, service users, members of the public and outside agencies with integrity and good judgement on the telephone and in writing.
  • Experience of working in an office environment providing secretarial/ administrative support
  • Excellent written and oral communication skills: ability to write emails, letters and notes of meetings clearly, concisely and accurately, and input information accurately into the database. Dealing effectively, efficiently and appropriately with supporters, staff, senior managers and external organisations.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Sarah Dare
Senior Consultant - Business Support
Charity Team / Housing Team / Professional Services Team
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