Tenancy Sustainment Officer

£14 - £15 per hour
Bury
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Job description

Morgan Hunt are currently working with a North West based Housing Association, who are looking to recruit a temporary Tenancy Sustainment Officer to join their team in Bury.

This role is currently to run until March 2022, with the potential for extension or something more permanent. This role is to start as soon as possible with interviews taking place via Teams.


The role of Tenancy Sustainment Officer, includes;

  • Providing a high quality, intensive tenancy sustainment service to support tenants and residents with complex needs
  • Undertaking comprehensive risk assessments and identifying support to make appropriate referrals to enable tenants to sustain their tenancies and improve their life chances
  • Providing welfare and debt advice, undertaking trial benefit assessments and helping customers maximise their income and opportunities by encouraging them to take part in capacity building, training, work and other programmes
  • Working collaboratively with locality teams and partners, ensuring strong relationships are developed with customers
  • Ensuring enforcement action is taken when needed


The candidate - Tenancy Sustainment Officer

  • Experience of working with individuals with complex needs at risk of failing to sustain / loosing their tenancy
  • Experience of working in a social housing or customer services environment, with experience of delivering excellent customer services
  • Experience of dealing with tenancy matters, lettings, neighbourhood issues and taking enforcement action
  • A working knowledge of housing and welfare benefits, including providing advice and assistance to customers and liaising with partner agencies
  • A working knowledge and application of relevant legislation relating to housing and tenancy enforcement


Due to the nature of this role, a car driver is essential.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Annabelle Walster
Housing Recruitment Manager
Housing Team / Social Care Team
Manchester
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