Helpline Advisor

£9 - £11 per hour
Leeds
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Job description

Morgan Hunt are currently working with a Leeds based domestic abuse charity who are looking to recruit a Helpline Advisor for their 24 hour domestic abuse helpline. This is a temporary post, initially running until March with the potential of extension depending on further funding. Hours of work are Monday to Friday 9:30am - 17:00. The role will be office based in Leeds.

The domestic abuse helpline is a free service and provides a service whereby staff listen without judgement and provide support however they can.

The role - Helpline Advisor

  • Responding to calls to the helpline as the first point of contact
  • Triaging calls from people in crisis to establish the most relevant support service for them and signposting where necessary
  • Providing advice and guidance to members of the general public in relation their queries
  • Processing referrals and providing information to professionals contacting the service


The candidate

  • Experience of supporting people experiencing crisis, ideally on a helpline
  • Knowledge and understanding of supporting individuals experiencing domestic violence and abuse
  • Experiencing of using electronic systems to record phone calls and using databases to input information
  • An Enhanced DBS dated within the last 12 months / on the update service is required for this role.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contact

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Annabelle Walster
Housing Recruitment Manager
Housing Team / Social Care Team
Manchester
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