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Customer Service Practitioner Apprenticeship Assessor

£25500 - £27540 per annum

Job description

Morgan Hunt are working with a national charity within the Education and Training sector who are currently recruiting for a Customer Service Practitioner Apprenticeship Assessor. This is a full time permanent role to cover the Somerset area. The role will involve delivering the Customer Services Practitioner Apprenticeship Standard Level 2 to learners with learning difficulties therefore ideally the successful candidate will have experience with this learn group. The salary for this role is paying up £25,500 for candidates which hold Level 3 teaching qualification and the role is paying up to £27,540 for candidates with a Level 5 teaching qualification.

The Customer Service Practitioner Apprenticeship Assessor will be responsible for:

  • Delivering Level 2 Customer Service Practitioner Apprenticeship Standard including Functional Skills
  • Preparing learners for EPA
  • Using E-portfolio to track learners progress
  • Managing own caseloads within timely completion rate as required by assessment and verification processes
  • Working with the Internal Verifier to ensure standards are met
  • Engaging with existing clients to obtain and provide learner feedback
  • Generate new business from existing client relationships to help grow the company

The Customer Service Practitioner Apprenticeship Assessor will need to:

  • Have substantial vocational experience within a customer services position
  • Have experience of delivering the Customer Services Practitioner Apprenticeship Standard at Level 2
  • Be a qualified Skills Coach or Assessor and hold an A1 qualification or equivalent
  • Hold a Level 3 or 5 teaching qualification
  • Hold a minimum Level 3 qualification in Customer Service or equivalent
  • Have ideally worked with learners with learning difficulties or special needs
  • Have previous experience working as an Skills Coach or Assessor and a successful track record in achieving high completions
  • Hold GCSE's in both Maths and English grade A-C or equivalent
  • Have a full UK driving licence and access to their own car

If you match the above criteria and would like the opportunity to work for an established charity then please apply now.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.


Monwar Miah
Managing Consultant
Education Team
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