Rent Income Advisor

Rent Income Advisor

Temporary - 9 - month contract

Greater Manchester

Up to £24.00 per hour

Morgan Hunt is looking for a Rent Income Advisor on a temporary, 9-month basis in Greater Manchester. This role is a full-time role working 37 hours per week between in the office and with some working from home.

You will be responsible for a patch of 800 - 850 properties and will work to maximise rental income, recover debts and prevent tenancy breakdown. You will monitor current arrears cases ensuring prompt action is taken, including legal action where necessary to control and recover outstanding arrears.

Key responsibilities of the Rent Income Advisor will include.

• Collecting and case managing rent arrears and other charges including former tenant arrears, service charges and garage rent, by managing and monitoring accounts using housing management systems, including authorising appropriate legal action.
• Working with customers who are experiencing financial difficulties, identifying the reasons for debt, offering advice and negotiating agreements to pay rent and arrears. Liaising with partner agencies, signposting and referring customers, as appropriate.
• Preparing legal documentation relating to rent arrears for Court, Introductory Tenancy Review Panel Hearings and Extension Review Panel Hearings.
• Conducting interviews with tenants including carrying out home visits in line with policies and procedures.
• Representing the organisation in legal proceedings taken against tenants for nonpayment of rent, presenting cases, giving evidence in person, acting as a witness and being cross examined at Court and Introductory Tenancy Review Hearings, as appropriate. Answer any defence submitted and challenge any inaccurate statements made, as appropriate.
• Overseeing evictions and assisting the Court Bailiff to ensure vacant possession of properties, as appropriate.
• Managing Court orders, ensuring any terms are complied with and any Court directives are met within specified timescales.

The candidate

• An experienced housing professional with working knowledge of supported housing and tenancy management services.
• Passionate about customers and great at building and maintaining relationships.
• Resilient an open to change, with the ability to adapt to fluctuating workloads, situations and conflicting demands.
• Able to make swift and sound decisions, even difficult ones, without reference to others in the best interest of the organisation and our customers.
• Knowledgeable on relevant legislation and regulation.
• A wide variety of knowledge of welfare benefits and an ability to apply knowledge to different scenarios.

Due to the nature of this role, driving is essential, and a DBS is also be required.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.