Housing Support Worker

Job Title: Housing Support Worker
Hours: 40 hours per week
Location: Slough
Pay: £12.44 per hour
Rota: Monday - Sunday (40 hours per week)

YMCA St Paul's Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.

* We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.

* We support children, young people, and families to be safe, healthy, connected, and confident.

* We bring people together by encouraging them to be healthy, physically, and mentally.

The vision of YMCA St Paul's group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish. Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised. Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

Key Responsibilities

• Assisting the Housing and Support team to deliver high-quality housing and support to our residents - this role will quite often be the first point of contact for our residents and visitors - responding to a range of queries, providing information and holistic advice.
• The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with - especially our residents and their support network
• This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the site, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.
• The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies.
• They will also be carrying out regular patrols, including Wellbeing and Facilities checks of key areas throughout their shift.
• Depending on the site the job holder may also be welcoming new residents, deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, and members of the public, reporting concerns or issues as appropriate.

Requirements

• Excellent interpersonal skills.
• Confidence and ability to manage a caseload of complex clients.
• Ability to represent the client at external meetings and liaise effectively with outside agencies.
• DBS Check: An enhanced adult and child DBS check is required. If you need one, please get in touch.

Ideal Candidate

• Strong communication skills and the ability to build effective working relationships.
• Ability to empower individuals to make positive changes.
• Willingness to work flexibly on a shift rota basis
• Experience working with vulnerable individuals in a social care setting

Why Apply?

This is a fantastic opportunity to be part of a great team and make a real difference in the Slough area. If you are passionate about supporting Vulnerable people and want to contribute to a meaningful cause, apply today!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.