Housing Support Officer

Job Purpose

• To provide housing management and housing related support to a caseload of residents
• To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimize rent arrears, only taking enforcement action when necessary.
• Work collaboratively with other departments - in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
• To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
• To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
• To support residents to engage and participate in Progression activities
• To work proactively with residents to high-quality and affordable move-on accommodation
• Maximize resident's uptake in Progression opportunities by working alongside the Progression Coaches
• Maximizing housing occupancy and minimizing voids by taking proactive action
• Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any anti-social behavior as instructed by the Housing and Support Manager

Duties and Responsibilities

Housing Management

• Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the license agreement and all relevant policies and procedures fully and clearly explained
• To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimize rent arrears, only taking enforcement action when necessary
• Maximize housing occupancy and minimizing voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
• Proactively investigate and address all cases of anti-social behavior.

Support

• Carry out Outcome Stars assessments and collaboratively create person-centred actions - using a Psychologically Informed approach
• Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
• Be responsible for monitoring client's welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
• Liaise, advise, and advocate with the client to external agencies
• Carry out Facilities Checks and Wellbeing Checks as required in accordance with policy and procedures
• Ensure work is delivered collaboratively with all other departments - in particular - the Property and Facilities team, and other community operations teams (Health and Wellbeing, and Children, Youth and Families)
• Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
• Work in partnership with the Progression team to ensure residents maximize their engagement with Education, Training, Employment and Volunteering (ETEV) and Engagement and Empowerment activities
• Support residents to establish a greater awareness of the community they live in and their ability to live independently

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.