IT Service Desk Analyst

Senior Service Desk Analyst Role

Location: London based - 5 Days Per week on site

Salary: £300/£325 Per Day

Contract: 6 months, possibility of extension


We're looking for a Senior Service Desk Analyst to join our Digital Services team. This is a key role where you'll support our colleagues by providing high-quality, senior-level first and second-line IT support - especially in our London office. You'll manage and respond to technical issues via phone, email, and our ticketing system, and serve as a point of escalation and guidance for junior team members.


What You'll Do:

• Deliver top-tier customer support, resolving hardware, software, and systems issues (Windows, Microsoft 365, AV, Unified Comms, Active Directory)
• Act as the go-to Digital Services support lead in the London office, ensuring on-site operations run smoothly
• Log, track and resolve incidents and requests, ensuring SLA compliance and clear documentation
• Support internal digital infrastructure projects and help identify process improvements
• Maintain and update knowledge bases, training resources, and procedural documentation
• Contribute to service monitoring and performance reporting

What We're Looking For: Essential:

• Proven experience in Active Directory, Exchange, Windows 10, Office 2016, and Microsoft 365 support
• Strong background in 1st and 2nd line IT support
• Effective at managing personal ticket queues and troubleshooting under pressure
• Passionate about delivering excellent customer service and learning new technologies
• Comfortable working within a hybrid model and part of a rota covering 8am-6pm, Monday to Friday

Desirable:

• Familiarity with Azure technologies
• Experience supporting SharePoint 2013 and O365 apps

You'll be part of a dedicated team working at the heart of the UK's public sector. We offer flexible working, a culture of continuous learning, and the chance to influence the future of digital service delivery in the energy sector.


Please get in touch for further information.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.