This is an exciting new role for a customer focused individual with excellent organisation skills and an expert knowledge of complex systems and student recruitment to manage a professional, reactive, expert multichannel Enquiry Team in the External Relations Department.

You will develop and implement the Enquiry Team Strategy to deliver high quality engagement with prospective students, influencers and other key stakeholders through inbound and outbound activity. You will work with the Associate Director - Recruitment to develop and deliver an annual plan of student engagement that aligns with wider recruitment strategy to support student recruitment and conversion.

In addition, you will work with senior stakeholders in the University to lead on plans and implement a fit for purpose Clearing operation function that meets the requirements of the University recruitment ambitions.

You will be required to work with stakeholders from across the institution to provide?£?expertise and identify system requirements, process improvements and training within the university CRM system. The successful candidate will be responsible for the data integrity within the system and highlight the functionality required to maximise student recruitment and conversion activities across both home and international markets. They will support the central CRM and IT project Management team to create functionally rich CRM solutions which are capable of meeting the needs of the External Relations Department.?£??£?

A customer service ethos which matches the University’s values and behaviours is essential; outstanding leadership and management, communication, persuasion and influencing skills are a must, as is a passion for continuous improvement and a determination for excellence.

For the full job description and application portal, please visit our careers page and apply today:

https://www.derby.ac.uk/jobs/current-vacancies/enquiries-clearing-operations-manager/

The Assistant Registrar - Apprenticeships & Skills, will develop, maintain and implement an Apprenticeship and Skills compliance and management information strategy. The position will see you take a leading role in monitoring the delivery of high-quality apprenticeship provision, measured through outstanding timely success rates and high employer, apprentice and student satisfaction rates.

You’ll will work closely with the Associate Provost – Skills and senior leaders within the further education college and become an important member of both leadership teams. You will be expected to challenge and support in equal measure, demonstrating an independent mind that is attuned and committed to the University’s and students’ success.

This role closes at 9am on 31st May. Peridot Partners have been exclusively retained for this appointment. For more information or to apply, please contact Katy Lennon at [email protected] or on 07496 885125.

The Job description is available on our website: https://www.derby.ac.uk/jobs/current-vacancies/assistant-registrar-apprenticeships-skills/#about-the-role

Key Accountabilities and Responsibilities

Under the management of the Deputy Director of MIS:

• To provide operational management of MIS, not including examinations, but working alongside the examinations team to ensure seamless services to students and staff
• In conjunction with the MIS Registrar to lead on Funding methodologies, impact analysis and assurance including support for planning assumptions and intelligence from external funding bodies

• To support the operational corporate planning activities

• Supporting the development, implementation and monitoring of cross-college processes to ensure that planning submissions and external data returns meet internal and external quality expectations and outcomes of plans are effectively measured, monitored and reported.

• Ensure both internal and external returns deadlines are met and data requirements adhere to data requirement standards for audit, inspection and all external funding agency requirements

• Ensure a full and current knowledge of the funding methodology for all of the funding agencies and be responsible for appropriate briefings across the college.

• Supporting the liaison with external bodies in relation to information or funding requirements, including but not limited to the ESFA, WMCA, OfS/HESA and awarding bodies.

• Support the development, implementation and monitoring of appropriate service standards and ensure compliance with both legal requirements and the demands of best practice across areas of responsibility

• Supporting and coaching and development team members to contribute to the wider objectives of the college ensuring that all staff have an appropriate understanding of funding rules.

• To support the development and maintenance of relevant documentation that support data transparency through systems documentation approach that will ensure that Colleges data will be understood and interpreted by any user

• Undertaking any duties commensurate with the post

Other Duties and Responsibilities

• Complying with internal and external quality standards and contributing to the College’s strategic aims
• Complying with and putting into operation college and division policies and procedures and health and safety regulations
• Supporting the protection and promotion of both staff and student welfare, particularly with regards to upholding the College’s Equal Opportunities policy