Domestic Abuse Helpline Advisor

Job Title: Domestic Abuse Helpline Advisor

Location: West London - Opportunity for hybrid work after training and induction

Contract: Temporary for 2-3 months

Hours: Monday to Friday 9am - 5pm

Salary: £14-20 per hour

Reports to: Services Manager

Purpose of the Role

To provide confidential, high-quality advice and support to Black and minoritised women and girls affected by violence against women and girls (VAWG).

Key Responsibilities

• Provide trauma-informed advice via helpline and email.
• Conduct needs and risk assessments and make appropriate referrals.
• Maintain accurate case records and support reporting requirements.
• Work closely with internal teams to ensure joined-up support.
• Liaise with external agencies for coordinated care.
• Uphold organisational policies, especially around safeguarding and equality.
• Attend team meetings, supervision, and training.

This role requires flexibility and commitment to supporting vulnerable women and girls with empathy and professionalism.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.