Targeted Housing Advisor

LB Sutton - Targeted Housing Advisor

Targeted Housing Advisor

Are you a Targeted Housing Advisor looking for a new contract? My Client LB Sutton are looking for Targeted Housing Advisers to join their time! Simply apply here or reach out too myself on 0207 419 8901 -

The role

Provide advice in such areas, but not exclusively, as security of tenure, possession proceedings, housing rights following relationship breakdown, welfare and housing benefits, tax credits, debt counselling, housing options, employment and training opportunities, provision of support services or long term accommodation options.

● Take a casework approach to seek out solutions to meet the needs of customers assisting them to access the services they need to support desired outcomes.

● Develop and review solution focused and person centred action/support plans with both short and long term aims as required to meet the stated needs of the customer.

● Forge and maintain effective working relationships and work collaboratively with internal and external individuals and organisations to provide advice and support to vulnerable adults and young people.

● Make relevant enquiries, assess eligibility for accommodation and make complex decisions in accordance with prevailing legislation and codes of guidance, case law and policy, with particular emphasis on Housing Act 1996 as amended by the Homelessness Act 2002 & 2004, or subsequent legislation.

● Issue robust decision letters in a way that meets the requirement of the prevailing legislation, codes of guidance and case law.

● Identify risk and take appropriate action to mitigate against excessive or avoidable risk, alerting senior managers where appropriate.

● Contribute and participate in the development and maintenance of policies and procedures to provide and promote continuous improvement and a quality service.

1. Demonstrate a customer-focused attitude, showing empathy and understanding with a desire to resolve issues and find solutions to maximise the options and opportunities available to customers.

2. Able to interpret and explain complex legislation and guidance, to a variety of audiences, and to make clear, consistent decisions.

3. Be creative and constantly innovate to meet clients and service user needs in new and better ways.

4. Able to understand needs and motivations and manage expectations through negotiation and influence, effecting a change in customer behaviour to achieve the best outcome.

5. Able to build positive relationships and work effectively and cooperatively with others, respecting difference and embracing diversity, challenging inequality and poor behaviour, be open to new ideas and act on feedback.

6. Able to provide a fair and accurate information and advice service to customers by keeping up to date with current legislation, policies and procedures and applying them in the delivery of the service.

7. Able to collect, analyse and evaluate relevant information and data to draw conclusions, supported by reasoned argument, to inform a decision or course of action.

8. Able to identify and articulate any assumptions or risks and assess how they may impact on decisions or customers, recognising the needs of vulnerable households and take appropriate action referring to other teams or agencies where complex needs are identified.

9. Able to communicate effectively in writing and orally, complex information, ideas and arguments clearly and concisely using communication styles that are appropriate to different people and situations.

10. Able to precisely and accurately record information and maintain up to date case records using appropriate I.T. systems that reflect the nature of the enquiry, advice given and decisions made.

11. Able to organise and monitor the progression of tasks and activities, progressing work in a timely manner and changing priorities to achieve expected outcomes and deadlines.

12. Able to be responsible for own learning, growth and actions, striving to reach a high level of personal achievement to contribute to the Company success and personal development.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.