RE: Repairs and Maintenance Administrator - East London

Morgan Hunt currently requires a Repairs and Maintenance Administrator for Housing Trust based in East London on a Temporary basis

Pay Rate from: £13ph to 15ph PAYE pending on experience

Hours: 37 hrs Mon to Fri - 9am to 5pm 2 days Hybrid and 3 days office based - Must be in office every Wednesday

Location: East London

Duration : 6 month on going contract

Suitable Candidates

Experience of working in a social housing/contractor setting using a housing maintenance database

Experience of delivering front line repairs/defects/compliance servicing contracts

Housing knowledge for standards of customer service


MAIN OBJECTIVES OF THE JOB

• To provide support to the Asset Management Team by providing administration and financial support to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property functions.
  
• To support the delivery of a customer focused reactive maintenance property repairs service to trust tenants.
  
  
  MAIN DUTIES AND RESPONSIBILITIES
  
  
  
• Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services.
  
• Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
  
• Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
  
• Ensure all works orders are completed and recorded accurately within agreed targets.
  
• Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
  
• Oversee the invoice process, ensuring PO's are raised and coded accurately and on time.
  
• Provide support on disrepair cases
  
• Provide data on a regular basis to assist in monitoring contractor's performance and the customer experience.
  
• Arrange meetings, take minutes and circulate agenda and monitor action plans.
  
  
  
  
• Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.
  
• Work collaboratively with others across the business and with key stakeholders.
  
• Provide administrative support for management of planned maintenance
  
  programme and cyclical works.
  
• Gather resident survey information via phone calls and paper based postal surveys.
  
• To work flexibly with colleagues and ensure adequate departmental and office cover at all times.
  
• To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.
  
• To provide excellent repairs and maintenance services to customers in accordance with the Association's policies, procedures and service standards.
  
  
  
  
  
  

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.