Generalist Advisor

Job description

Morgan Hunt's Social Care team are proud to be working with Hillingdon Citizen's Advice (HCA) on their search for 2 X Advice Worker's.

Providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities, Citizens Advice aims to provide the advice people need and to improve the policies and practices that affect people's lives.

Supporting the local economy by maximising people's income, negotiating affordable debt repayment plans and helping people claim the benefits they are entitled to among other positive outcomes, HCA makes a difference to some of the most deprived individuals in the Uxbridge area.

As an Advice Worker, you will provide high quality, effective and efficient advice and casework service to members of the public. Interviewing clients face-to-face, on the telephone and via web chat and email, you will use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and explore options.

Providing appropriate advice researching and exploring these options and potential implications, the Advice Worker will help clients set priorities and make informed decisions.

We are looking for someone with relevant experience within Advice whether that be within a Social Care, Housing or Law centre setting. You should have thorough knowledge of the welfare benefits system, including University Credit, and ability to carry out accurate benefit check calculations.

If you have some of these specifications, but not all, we are happy to speak to you. HCA provide training and are eager to take on a passionate person who wants to learn.

To find out more about the role please contact Amara Howe on Morgan Hunt.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.