Reception Team Leader

Hours: Full-Time

Contract: Permanent

Salary: £31,044 - £32,682

Closing Date: 01/03/2024

Location: Cross Campus

About us:

At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who can share our values of Ambition, Innovation, Accountability and Inclusion.

We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College you will have a wonderful opportunity to make a difference to these students’ education and to their future.

As a diverse College in the UK, we offer an exciting, innovative and stimulating work environment with a wide variety of employment opportunities.


About the role:

If you have a passion for delivering outstanding customer service and are looking for a new opportunity, we would love to hear from you.

We are looking for a Reception Team Leader to join the College reception team in delivering excellent reception and switchboard service to our stakeholders. The role is multifaceted and so no two days are the same as you work closely with colleagues and staff across all skill levels and departments, including our learners and their families. There are also exciting events throughout the year, such as enrolment, open days, parents evenings, where your participation is key in ensuring the smooth running of these events.
You will be a strong and fair leader with a calm and strategic approach as you will support and oversee the reception team. Each visitor and customer is given the same warmth and professional service and so you will be enthusiastic and have the ability to motivate yourself and others, which will create a positive and thriving environment to work in.
Maintaining the welfare of your team and supporting their development is vital in the College, as is maintaining high professional standards. An experienced Executive Assistant will support you as you carry out your role.
You will actively and continuously identify, lead on and contribute to delivering improvements to the service, ensuring the diverse and ever-changing needs of our students and staff are exceeded. Creating the right environment and atmosphere is important in maintaining high standards so you will be proactive in reversing negative situations, managing complaints and identifying and reporting risks.
To be considered for this role, you must be happy to work evenings on a rota basis. We can provide you with more details on the rota if required.
For more information, please look at the job description, which outlines the role and person specification in further detail.
If this role interests you and you would like to be part of a hard-working and dedicated team, please complete an application form which we will be more than happy to consider.

Important Information:
The safety and welfare of our learners and staff are extremely important to us, and this is why we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note that it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief and marriage and civil partnership.

To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you also include a supporting statement as part of your application. We may close the application deadline earlier than expected, so please ensure you submit your applications as soon as possible.