Housing Officer

We are looking to recruit a Housing Officer to lead delivery of a high performing, customer focused service to customers in accordance with standards.

You will also play a crucial role in providing guidance, support and assistance to tenants throughout their tenancy.

Applicants must have excellent administration and communication skills, time management skills, ability to work in a challenging and diverse environment, must be result oriented and customer focused.

Your duties will include but not be limited to:

• Tenant Sustainment: Provide comprehensive support to tenants, including explaining tenancy agreements, policies, and procedures, addressing queries, and offering guidance on tenancy-related matters.
• To provide guidance to residents in relation to tenancy and lease agreement and relevant policy and procedures.
• Income maximisation: Ensure all new and existing tenants are supported to put payment arrangements in place as part of new tenants on boarding activities and review of tenancies.
• To use new technology that improves operational efficiency and the customer experience.
• Tenancy Audits: Carry out regular tenancy audits and investigate instances if tenancy fraud. Complete annual programme of tenancy audits/yearly checks to check on resident welfare and to investigate all reports of tenancy fraud or sub-letting.
• To ensure void loss is minimised, efficient turn-around times to meet the target and support colleagues to meet the re let turnaround as appropriate.
• To deal with resident and other general enquiries about landlord responsibilities including anti-social behaviour, domestic violence, tenancy audits and regularly engaging with residents to help improve resident satisfaction.
• To use creative and innovative measures to identify perpetrators, assist victims and prevent further anti-social behaviour complaints.
• Work with the Income Team to support residents to maximise income and sustain their tenancies.
• Conflict Resolution: Mediate and facilitate the resolution of tenancy-related disputes between tenants and landlords. Help parties reach mutually acceptable agreements, ensuring fair treatment and adherence to applicable laws.

QUALIFICATIONS AND SKILLS:

• Relevant housing qualification or equivalent level of experience in core housing management activities
• Previous experience in tenancy management, housing advice, or a similar role is beneficial.
• Strong knowledge of tenancy laws, regulations, and best practices, including fair housing principles and tenant rights.
• Excellent communication skills, both verbal and written, with the ability to effectively convey information to diverse audiences.
• Ability to navigate and use relevant tenancy management software and databases.
• Strong organisational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Cultural competency and an understanding of the unique needs and challenges of diverse populations.

At Morgan Hunt, we celebrate diversity and actively promote inclusion. We encourage all applicants to reach out to us for further details on this opportunity, especially if you require any assistance or special accommodations. Even if this specific role isn't the perfect fit for you, we still welcome your application if you have experience in this field.

Contact Nicolette Mukalula on 020 7419 3848 or email

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.