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We have a current opportunity for a Leasehold Manager on a contract basis. The position will be based in Surrey. For further information about this position please apply.
As the Leaseholder & Shared Owner Services Manager, you will be responsible for providing customer-focused professional services to Leaseholders and Shared Owners, addressing their inquiries, disputes, and complaints. You will lead the preparation of annual service charge estimates, actual accounts, and Section 20 consultations, as well as overseeing the recovery of service charge arrears. Additionally, you will line manage, support, and develop the Leaseholder & Right to Buy Officer.
Key Responsibilities:
Customer Service Excellence:
Financial Management:
Debt Recovery:
Team Management and Development:
Specialist Advice and Service Delivery:
Continuous Improvement:
Data Management and Compliance:
Qualifications and Experience:
This role requires a proactive and customer-focused individual with excellent communication, financial management, and team leadership skills. Experience in leaseholder services and a commitment to continuous improvement are essential for success in this position.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.