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Outreach Worker

£13.50 - £17.00 per hour
Richmond upon Thames

Job description


Reporting to: Outreach Team Leader

Location: Richmond upon Thames

Hours: Full time, 37.5hrs, Monday - Friday

Monday and Thursday 4pm-2am

Tuesday and Friday WFH or in the office 1pm-5pm

Wednesday 9am-5pm

Contract Length: 2 Months - Possible extension

Pay Rate: £13.50 - £17 Per Hour


The purpose of the Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support clients, providing a continued and consistent point of contact whilst assisting him/her in navigating the various change pathways available to them. The role focuses on sourcing accommodation pathways, and referrals to various support services that clients may be facing. It is the beginning of assisting clients on their journey from homelessness to independence.


  • To be responsible and accountable for the effective delivery of high-quality outreach services for rough sleepers, in line with policies and procedures.
  • Provide an effective needs-led service for client's engagement, to effect sustainable, long term change.
  • Conduct regular outreach shifts, in order to identify and contact rough sleepers, carrying out verifications and obtaining information to support their move on.
  • Work with allocated clients to assess their needs, refer to appropriate support services, and secure appropriate accommodation
  • To be responsible and accountable for the effective utilisation of a range of accommodation options and accessible services, working within the services' financial resources
  • Assist clients with finances, including benefit claims and debt issues, liaising with appropriate agencies.
  • Maintain a working knowledge of available resources for clients, especially accommodation providers, to ensure the greatest choice of suitable referral agencies for service users.
  • To be responsible and accountable for ensuring provision of advice, support, crisis intervention, and future planning, appropriate to the express needs of service users.


  • Experience of working within the homelessness or social care sector.
  • Have a creative, solution-focused approach to overcoming challenges.
  • Knowledge of GDPR and data management.
  • Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
  • Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
  • Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
  • A commitment to learning and continuous improvement
  • Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge
  • Develop positive and professional working relationships with clients, in order to facilitate the best possible outcomes, and to address issues of social isolation and exclusion
  • Experience of conduction client assessments and interviews and outcome monitoring.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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