Young People\'s Pathway Service Manager

Job Title: Pathway Service Manager - Brent Young People's Pathway

Pay: £18.00 - £24.00 per hour

Location: Brent, London

Assignment: 3 months

Line Management: Direct supervision of a core team of 12 staff, including Team Leaders, Support Workers, an Assistant Support Worker, a Community Engagement Worker, Housing Management Worker, Night Concierge, and an Apprentice with lived experience.

Job Type: Full-time, 37.5 hours per week (Monday to Friday with some late working)

Summary of Job:

As the Pathway Service Manager for the Brent Young People's Pathway, you will lead and manage a dynamic team providing accommodation and support to 54 clients aged 18-21 with complex needs. This includes mental health, substance use, risk of exploitation, gang involvement, family mediation, and a need to access employment, training, and education. The role involves integrating Education, Training, and Employment (ETE) and Mental Health Specialists into the team on a weekly basis.

Key Responsibilities:

• Manage a core team of 12 staff, ensuring the effective delivery of accommodation and support services.
• Integrate ETE and Mental Health Specialists into the team on a weekly basis.
• Emphasise supporting clients to settle, be safe, and maximise independence along the Brent Pathway.
• Lead on providing Social Value to the borough of Brent, managing and coaching the Community Engagement Worker to engage with local stakeholders and ensure contract compliance.
• Ensure excellent and continuously improving performance, quality, and compliance with contract requirements.
• Lead the coordination of the staff team and external agencies for effective operational management.
• Manage health and safety, maintenance, and positive relationships at geographically dispersed accommodation sites.
• Participate in a London-wide 24-hour emergency on-call service.

Key Deliverables:

• Demonstrate significant experience in service delivery and continuous improvement, exceeding contract requirements.
• Lead day-to-day work, mobilise services, and ensure Safeguarding procedures are followed.
• Drive continuous improvement in accordance with service's annual project review and planning cycle.
• Ensure high standards of service delivery, welcoming, safe, supported, and involved environments.
• Collaborate with statutory and voluntary agencies for coordinated and client-centred service delivery.
• Effectively engage, manage, and motivate staff and volunteers, promoting health, safety, and well being.
• Lead and manage the project team, effectively utilising assets and resources.
• Other duties commensurate with the role.

Person Specification - Essential:

• Supervisory experience.
• Use of Risk Assessments and Support Planning.
• Management experience in a residential care or support setting.
• Experience working with people with diverse support needs.
• Management of partnerships with professionals using a coordinated, multi-disciplinary approach.
• Building management, budget, and expenditure experience.
• Operation of safeguarding requirements and procedures.
• Strong literacy, numeracy, and IT skills.
• Commitment to Health and Safety.
• Experience working with young people with complex needs, including mental health and substance use.
• Logical problem-solving skills in a complex environment.
• Commitment to ongoing learning, development, diversity, and equality.
• Respect for the values and ethos of the service and its founding partners.

This opportunity will be a popular one so Apply ASAP!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.