Civica CX Application Support

An exciting opportunity has become available for an experienced Civica CX Application Support professional, to join my client a Housing Association.

A new role within the organisation, assisting the Head of Technology and Data with technical Support with Civica CX and other 1^st/2^nd Line IT support.

A permanent role, based in London, working on average 2 days in their office per week with flexibility.

Looking for a Civica CX Application Support to provide 1^st/2^nd Line Support for technology platforms, systems and devices. You will help manage day-to-day assistance for users, ensure systems meet evolving business needs, and act as a key liaison with vendors and outsourced IT functions.

Responsibilities

• Working on Civica CX: implementing system upgrades, enhancements, and improvements, implementation of modules and other user experience related support.
• Provide helpdesk support and troubleshooting for systems and devices.
• Assisting with change management processes.
• Conduct user training on systems and technologies.
• Managing device allocation, configuration, and maintenance.
• Diagnose and resolve basic system issues.
• Coordinate with vendors and outsourced IT teams.

Skills and Experience

• MUST HAVE CIVICA CX (Housing Management System)EXPERIENCE.
• Experience providing first line systems and technology support.
• Knowledge of core business systems and digital platforms.
• Excellent user support and training skills.
• Strong communication and collaboration skills.
• Passion for technology and systems.

This is a great opportunity to join a friendly organisation, utilise your experience, and grow your technical knowledge.

A permanent opportunity, based in London, hybrid working averaging 2 days per week with flexibility. Paying around £40,000 based on experience.

If you are interested, please feel free to apply for the role.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.