We are currently recruiting for an ITIL Knowledge manager on a contract basis for our public sector client based in Edinburgh. This is an exciting opportunity to join a fast growing area of the organisation. The right candidate must have previous experience of working as a Knowledge Manager.
Annual Leave: 40 Days
Pension: 31% (21% Employer)
Work type: Hybrid mix of on site and remote working
There are three service desks in USD providing IT, Finance, and Student support. The Knowledge Manager will ensure they follow a common process for knowledge usage and make sure it underpins the delivery of an efficient and high-quality support experience for our users.
The post holder will define the knowledge management strategy and lead the content design and development. They will create guidelines for what information is captured and by who, and they will monitor the process to ensure it is working effectively. The post holder will provide analytical insights and identify trends, using this information to drive service improvement.
They will be responsible for the knowledge management toolset and ensure it meets the strategic aims of the organisation. They will recommend and assist in the development of new knowledge-based tools that enhance the user experience.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.