Enterprise Applications Specialist

Job description

We are currently recruiting for a Business Applications specialist for our Higher Education Client based in Scotland, this is an excellent permanent opportunity to join an award winning University. This role can be offered on a primarily remote basis with visits to the site every 3-4 months.

- Salary Up to £44,000

- Excellent Pension and 38 Days Annual Leave

Previous Higher Education Experience is Highly Desirable for this role

Job Description

* To carry out programming, configuration and development tasks ensuring that feasibility has been assessed and established; relevant documentation is maintained; test scripts are prepared, testing is successfully completed; and that information systems components are released into operations in accordance with policies and standards.

* To assess and recommend appropriate solutions to fulfil business requirements with current or new applications that will ensure the highest standards of confidentiality, integrity and availability.

* To undertake feasibility studies and to assist in the development of formal business cases for proposed information systems as a basis for decision making at a senior management level.

* To provide technical advice, expertise and assistance to other teams and projects about the development and integration of information systems.

* To carry out data transformation (extract, transform and load) tasks and to provide reports as required by undertaking the appropriate analysis in response to business requirements.

* To provide second line support for the organisations information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services.

* To monitor information systems for underutilisation, process deficiency or software malfunction and provide recommendations for remedial actions.

* To work with the Infrastructure to operate a robust backup and recovery procedure for all information systems and data.

* To develop and maintain documentation about the specification, design and build of information systems according to policies and standards.

* To train IT Operations staff proactively on new information systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team.

* To work with the Service Delivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisations business requirements.

* To manage the technical delivery of approved small projects (e.g. information system enhancements) ensuring that the agreed objectives are delivered within the original project scope.

* To provide expert advice and guidance to management teams in support of the IT strategic planning process and in support of technical change projects.

* To keep the Service Delivery Manager informed at all times of any performance issues, security concerns or future IT infrastructure system developments which may affect the organisation

* To invoke third party support in accordance with established processes and to assist and support third party contractors in their work for the organisation

* To advise the Service Delivery Manager of any matters concerning safety, software licencing, computer viruses or similar issues that require further action.

* To ensure that all information is managed securely in accordance with organisational policies and information related legislation.

* Be accountable for service delivery and quality of allocated work escalating issues when appropriate to senior colleagues.

* Promote service management and continual service improvement to improve quality of customer satisfaction

* Contribute to horizon planning to support the management of team workload.

* Be familiar with relevant IT-related policies (acceptable use, data protection, FOI, information security, purchasing etc.) and advise colleagues and end-users accordingly.

Person Specification

- An extensive and recent experience of the technical configuration and
support of corporate business systems within a professional IT environment.

- Strong educational background including a first degree in an IT related
subject (or equivalent)

- Strong understanding of the Microsoft SQL Server stack particularly SQL
Server, SSRS, SSIS

- Experience of the support and maintenance of major corporate business
systems (e.g. TechnologyOne, Oracle, SAP)

- Relevant service delivery experience of working in an ITIL-based framework;
familiarity with the processes, procedures and outputs of ITIL. ITIL
Foundation Certificate.

- ITIL Service Management Certification

- Demonstrable understanding and experience of delivering projects within a
contemporary project management framework (e.g. Agile, Scrum).

- Substantial, recent, experience of the maintenance and development of
enterprise applications and processes across a complex organisation.
Including the development of Web service / APIs integrations.

- Previous ICT experience at a level where the role has required the ability to
translate technical requirements and specifications into easily understood
business concepts and vice versa.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.