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Customer Service Advisor

£12 - £13 per hour

Job description

Customer Service Advisor

Temp - 2 months

Full time - 35 hours

Office based

Our client

Morgan Hunt are working with a local housing association who are looking to recruit a Customer Service Advisor in Manchester on a temporary basis for approximately 8 weeks. This role is 35 hours per week, and office based.

The role - Customer Service Advisor

  • Answer all calls, emails and deliver correspondence in a timely manner. In particular, respond directly to enquiries regarding repairs, applications for housing and other non-specialist matters on behalf of the housing services team. Transfer calls to, or take messages on behalf of, other Association staff.
  • Receive all visitors to reception in a friendly and efficient manner. Ensure the relevant staff member is informed of their arrival. Offer refreshments, as required.
  • Ensure on a weekly basis that all reception displays are updated and current. Maintain adequate supplies of refreshments.
  • Record incoming post and pass to Chief Executive or other management team member, in a timely manner. Ensure outgoing post is franked and processed ready for Post Office collection.
  • Issue works orders/confirmations, and other standard printed information, as requested. Maintain adequate supplies.
  • Maintain time keeping records for all staff, in a consistent manner.
  • Provide reasonable cover for colleagues during their absence.
  • Maintain and update all relevant procedure manuals i.e. maintenance, lettings and reception, as required.
  • General administration duties and telephone surveys
  • Take accurate and appropriate information from tenants reporting repairs by telephone, in person or by post to enable their repair to be carried out in a timely and satisfactory manner.
  • Advise tenants on their responsibilities regarding repairs and any corrective action that needs to be taken by them.
  • Instruct contractors from the association's approved list, to do the works in line with agreed response times, financial regulations and delegated authorities.
  • Process all repairs onto the association's computer system and maintain appropriate systems to enable members of the customer services team to respond to all queries from tenants, contractors or other housing services staff.
  • Process and administer applications for housing from initial enquiry through to entry onto the waiting list, as applicable.
  • Arrange and undertake interviews of applicants in line with the association's procedures.
  • Maintain the computerised waiting list in an efficient and timely manner.
  • Meet the administrative requirements relating to local authority nomination arrangements and common housing register.

The candidate

  • Experience of working in a customer facing, fast paced environment.
  • Knowledge of how a Housing Association operates in order to understand the potential needs of customer.
  • Strong communication skills.
  • Experience of providing first class, customer service.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

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