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Emergency Home Responder ( Nights )

The North West

Job description




JOB TITLE:                            Emergency Home Responder (Nights)

PAY:                                      £24.36 for each 12 hour standby shift

Plus £16.35 per callout for the first 90 minutes

An additional £11.55 per hour for any callouts over 90 minutes

£0.45p per mile car allowance. (see PDF for full example)

LOCATION:                         East Lancashire

CONTRACT:                        Permanent

HOURS:                                                Nights

On call Monday – Sunday 18:00 to 06:00

7 days in 28





Are you a caring individual who wants to be a part of an essential service in your local community?


Progress Lifeline are looking to hire more Emergency Home Responders to join our expanding team. We are a 24-hour home response service which helps older, disabled and vulnerable people who have fallen or had an emergency at home.    


As an emergency home responder you will assess and establish the nature of the emergency and provide the necessary support for the customer. At all times you must offer reassurance and make our customers as comfortable as possible.


Full training will be provided: This will include First Aid and dealing with emergency situations as well as the moving and handing of customers who have fallen. How to perform risk assessments, carry out welfare visits and when required lift customers using specialist lifting equipment.


Working from home you will be part of a rota of 7 days on call Monday to Sunday.  Each shift is 12 hours long. This will include weekends and Bank Holidays. Due to timed attendance targets it is essential that you live within the East Lancashire area. This position is working nights, working 18:00 to 06:00, 7 days in 28.


Our teams are made up of a variety of people with different backgrounds and previous experience. Previous experience isn’t essential for the role as training will be given to enable you to become valuable member of our team and provide support to the emergency services.



If you are


Compassionate and caring with a strong desire to support vulnerable clients

Reliable, determined and hard working

An effective communicator

Calm under pressure and able to deal with emergency situations

Possess a full driving licence, with your own vehicle for work purposes


We would love to hear from you! Please upload your C.V. today.


If you have any questions regarding the role please contact Laura Doyle 07973862711


Please submit your interest today!



You can look forward to:


Competitive salaries offered and benchmarked regularly

We support employee development and promote continuous learning

Training and Development





£24.36 for each 12 hour standby shift.

Plus £16.35 per callout for the first 90 minutes.

An additional £11.55 per hour for any callouts over 90 minutes.

£0.45p per mile car allowance. (see PDF for full example)



Progress Lifeline is part of Progress Housing Group.  The Group values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Association. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.


We’d especially like to hear from anyone living in one of our homes or communities. For further support contact our Progress Futures team, this is a free service for Progress Housing Group tenants that helps them access training, apprenticeships and employment support to improve their job prospects and achieve their goals.



Additional Information


To find out more about this exciting opportunity, please click on the job description to view the job description and person specification. 


Our website address is



Application Closing Date: 11:59pm Sunday 3rd March 2024

Interview Date: To be confirmed


Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.



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