RE: Customer Service Advisor - Chelmsford

Morgan Hunt currently requires a Customer Service Advisor for Housing Trust based in Chelmsford on a Temporary basis

Pay Rate : £14.48ph PAYE

Hours:35 hrs Mon to Fri - between 8am and 17.30pm

Location: Chelmsford

Duration : 6 month on going contract

Duties:

• Acting as the first point of contact for resident enquiries via telephone
• Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM
• Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate
• Raising, chasing and escalating tenant complaints as required
• Assisting residents to make payments, such as for rent or service charges
• Liaising with local Housing Officers to facilitate requests from their residents
• Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC's expected service level
• Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC's KPIs
• Full-time CSAs work 35 hours per week between the hours of 08:00 and 17:30, Monday to Friday. In any given calendar month as a CSA, you would work either 08:00 - 16:00, 08:30 - 1630, 09:00 - 17:00, or 09:30 - 17:30.
• Successful candidates will work the majority of their shifts on the 09:00 - 17:00 pattern, as those are the opening hours for the daytime telephony service.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.