Resolution Administrator

We are seeking a Resolution Administrator to join a university based in Buckinghamshire on a temporary three-month contract. This role is inside IR35 and starting ASAP, running until 19 December 2025. The position offers a competitive hourly rate of £19.35 per hour (umbrella) and is based on 37 hours per week, though flexibility will be considered for candidates who wish to work three to four days per week. The role will follow a hybrid working pattern, with two days on campus and three days remote.

The Opportunity

The Resolution Administrator will provide vital administrative support to the Resolutions Team, promoting a positive student experience. You'll be responsible for managing inboxes, maintaining records, supporting complaint and conduct procedures, and liaising with staff and students at all levels. The role requires someone who is resilient, proactive, and able to manage changing priorities, while handling sensitive and confidential information with professionalism and discretion.

Key Responsibilities

• Manage incoming queries in a confidential and professional manner.

• Maintain administrative processes and office procedures to support the team.

• Accurately record and track complaints and disciplinary cases.

• Assist with Office of the Independent Adjudicator (OIA) cases and related documentation.

• Support the fulfilment of Freedom of Information (FOI) requests.

• Prepare and manage information resources and produce documentation.

• Work collaboratively with colleagues across the university.

About You

We are looking for a Resolution Administrator with:

• A good standard of education (A-level or equivalent).

• Experience in an administrative role.

• Strong IT skills, including Microsoft Office and databases.

• Excellent communication and interpersonal skills.

• The ability to manage sensitive and confidential matters.

• A flexible, team-oriented approach and the confidence to adapt to changing priorities.

Why Join?

This is a fantastic opportunity to develop your skills within a respected university setting. The role offers the chance to gain experience working on sensitive and high-profile processes, while contributing to the delivery of a positive student experience.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.