Service Manager

Service Manager

Whitley Bay (Northeast)

Temporary with the potential for extension

Monday - Friday between 9am and 7pm - 37.5 hours per week

£17.63 per hour plus holiday pay



Morgan Hunt are working with a youth homelessness charity who are looking to recruit a Service Manager for their service that supports young people aged 16-25 who are homeless or at risk of homelessness, and who may present with complex needs, helping them move towards independent living.


This is a 37.5-hour per week role, Monday to Friday, between 9am and 7pm. Temporary cover is required for a minimum of 2 months, with the potential for extension.


As a Service Manager, you will be responsible for

• Managing a supported accommodation service housing for 14 young people and providing line management to 5 staff members.
• Ensuring high-quality, continually improving project performance in line with the supported accommodation contract.
• Maintaining appropriate staffing levels to deliver the service effectively.
• Overseeing and monitoring staff activities, ensuring performance expectations are met.
• Working closely with the Area Director to manage the team and ensure smooth service delivery.
• Providing accessible support to clients seeking help or advice, either by phone or through drop-in availability.
• Monitoring all support provided to young people and offering guidance where needed.
• Representing the organisation at partnership and strategic meetings, building strong links with local authority teams to ensure a steady flow of appropriate referrals.
• Collaborating with commissioners, statutory partners, and voluntary organisations to support service development.
• Maintaining accurate and relevant records, statistics, and ensuring clear communication with Project Workers and Project Evaluators.
• Taking responsibility for the building's health and safety, along with housing management duties.
• Participating in the on-call rota.

The candidate

• Experience working with young people including those at risk of homelessness.
• Experience of working with people who are categorised as high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour.
• Experience of effectively managing staff.
• Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre-tenancy support.
• Experience supporting service users to set up benefits and maintain their accommodation.
• Knowledge and understanding of the criminal justice and benefits system.
• Experience of health and safety and housing management responsibilities.
• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.
• Experience of contributing to high level strategic discussions with an ability to deliver the outcomes required to promote the service.
• Able to work on own initiative providing leadership to the team but at same time able to exercise sound judgement in knowing when to consult with line management.
• Understanding and ability to implement risk management, information sharing and data security arrangements.
• Ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

As this is a temporary role, our client is looking for someone to start as soon as possible. To be considered, please apply today!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.