Complaints Officer & Executive Assistant

Complaints Officer & Executive Assistant - Maternity Cover (12 months)

📍 Wimbledon / Surbiton / Ealing / Walthamstow (hybrid working)

🕒 30-35 hours per week

💷 up to £31,425 p.a

A large London-based charity supporting young people and communities through housing, well being and youth services is recruiting a highly organised and confident Complaints Officer & Executive Assistant to cover maternity leave.

This pivotal role sits at the heart of operations, supporting the Senior Operations Team while leading the organisation-wide complaints process in line with regulatory standards. You will liaise with external bodies, produce performance reports, coordinate training workshops, and embed learning from customer feedback. Alongside this, you will provide senior level EA support including diary management, governance meetings, minute-taking, events coordination and stakeholder communications.

We're looking for someone with:

• Experience as a PA/EA supporting senior leaders
• Formal complaints-handling experience
• Strong organisational and communication skills
• Confidence working with sensitive and confidential matters
• A proactive, professional and solutions-focused approach

Benefits include: free use of leisure facilities, well being support, development programmes, staff discounts, flexible working options, season-ticket loans and generous family-friendly policies.

Apply now to join a mission-driven organisation.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.