LB Lambeth - Temporary Accommodation Officer

Are you a Temporary Accommodation Officer looking for your next assignment? LB Lambeth are currently recruiting for a Temporary Accommodation Officer to join their team on a contract basis.

Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.

The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed.

Key Areas of Responsibility
1. Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available.

2. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate.

3. Effectively liaise with and manage the day to day relationships with emergency accommodation providers and out of hours services, providing advice and monitoring their performance in the most effective use of temporary accommodation stock.

Temporary Accommodation Management and Move On:
1. Effectively manage the Councils varied portfolio of temporary accommodation (including leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation) ensuring properties are of good standard, are suitable and fit for purpose.

2. Manage and coordinate the timely hand-backs of leased accommodation to their owners or managing agents and negotiate new leases and renewals with agencies and landlords ensuring suitable TA is supplied through providers that satisfy demand in line with the Councils statutory provisions and move on requirements.

3. Proactively work on a casework basis with all temporary accommodation residents occupying leased, hostels, direct lets, B&B and Annexe placements and all other types of temporary accommodation to assist them to move on from temporary accommodation.

4. Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised.

5. Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required.

6. Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required.

7. To promote and develop initiatives to improve the quality of services to residents and to ensure "value for money" in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction.

8. Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance.

9. Conduct visits to properties as required to ensure property standards are maintained and occupancy is verified; to address issues like complaints, disrepair ASB etc and to ensure property standards are maintained so that they comply with health and safety regulations and legislative requirements.

10. Provide accurate, detailed reports and up to date information to assist the TA Team Manager in developing and reviewing the demand models to sustain TA supply.

Generic Responsibilities:
12. Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service.

13. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures.

The post holder is required to hold a valid Enhanced Disclosure from the Disclosure and Barring Services (DBS).

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.