Complex Needs Worker - Project Worker

Job Title: Project Worker - Complex Needs

Location: Westminster

Contract: Temporary (Approx. 3 months)

Hours: 37.5 hours per week (Monday-Friday, rota basis)

Shifts: Early (8:00 AM - 4:00 PM) and Late (1:00 PM - 9:00 PM), alternating weekly

Pay Rate: £15.29 per hour + £1.85 holiday pay (£17.14 total per hour)








About the Role

We are currently recruiting for a Project Worker - Complex Needs to join a 68-bed men's hostel in Westminster. The service provides 24/7 specialist support to individuals experiencing a range of complex needs, including substance use, mental health challenges, rough sleeping, and contact with the criminal justice system.

This is a rewarding opportunity to make a meaningful impact by supporting residents on their journey towards independence and stability.






Key Responsibilities

• Manage a caseload of up to 10 clients, delivering regular key working sessions and developing person-centred, trauma-informed Support Plans
• Complete comprehensive risk and needs assessments
• Deliver sensitive and skilled support, including safety planning for clients with complex needs
• Respond effectively to referrals within agreed timescales
• Support residents in progressing through the service and accessing appropriate move-on accommodation
• Contribute to the delivery and development of the in-house recovery programme
• Assist residents in maximising benefit entitlements and managing finances, including rent payments and reducing arrears
• Support individuals facing benefit sanctions, suspensions, or those with no recourse to public funds (NRPF)
• Promote independent living skills, including budgeting and daily living tasks
• Ensure void rooms are prepared and re-let promptly
• Monitor and report maintenance issues within the service
• Participate in housing management duties, including room checks and health & safety procedures.

Candidate Requirements

• Experience working with individuals affected by homelessness or insecure housing
• Proven experience in key working or case management, particularly with clients with complex needs
• Ability to develop high-quality, personalised support and safety plans
• Strong understanding of trauma-informed practice and the impact of adversity
• Knowledge of relevant mental health legislation and its application
• Awareness of the multiple factors contributing to homelessness
• Ability to work collaboratively with multi-agency professionals
• Strong interpersonal skills with the ability to build rapport and engage individuals who may be reluctant to access support
• Good IT skills, including Microsoft Office and database systems

How to Apply

If you are passionate about supporting individuals with complex needs and have the skills and experience required, we would love to hear from you. Please submit your CV outlining your suitability for the role.








Note: This role requires flexibility to work across early and late shifts on a rotating basis.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.