Recovery Manager

Morgan Hunt's client based in the United Kingdom is looking to recruit Recovery Manager.


The successful candidate will take ownership of financial performance against contractual targets, ensuring delivery of accurate, insight-led reporting and driving operational activity that improves collection outcomes..

This assignment will offer full time home working.

Ideally, the successful candidate will have the ability to:
- Delivery of monthly and annual incentive performance across all contracts
- Monitor and drive performance across Council Tax and Non-Domestic Rates (NNDR) arrears, identifying risks and implementing corrective actions
- Ensure accurate and timely production of mid-month and end-of-month incentive reporting across all contracts
- Carry out appraisals and one to ones
- Allocate work and monitor individual performance
- Oversee and validate incentive calculations, ensuring transparency and auditability
- Handle escalations, client queries, and complaints relating to incentive activity
- Identify and implement improvements to reporting, automation and data processes
- Overseeing and leading a team of 12 staff
- Deal with more complex queries from customers relating to their Council Tax
- Assist the Operations Manager in the drafting of complaint responses

If you feel you meet the essential criteria outlined above, please contact the team with an up-to-date CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.