Home Finder Officer

LB Hillingdon - Home Finder Officer - Uxbridge

Are you a Home Finder Officer looking for your next role? LB Hillingdon - Uxbridge are looking for a Home Finder Officer to join their team on a contract basis. Please see below.

1. Resident & Community Contribution

• To demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of 'putting our residents first.

§ To ensure that the resident voice is heard and translated into tailored offers.

§ Collaborate with other services and agencies to provide comprehensive support to residents.

• Contribute to the delivery of the five commitments to residents from the Council Strategy.

2. People Management

§ No direct supervisory responsibility however there may be a requirement to assist in the induction and training of peers and new employees.

3. Operational Service Delivery

§ To work as part of a team in delivering day-to-day activities of the Home Finder Team. Ensure all residents requiring TA are placed.

§ To liaise with a range of private sector providers and procure properties to meet the Council's statutory duties across a number of service areas.

§ Work with the Home Finder Manager to ensure that all accommodation suppliers are meticulously vetted in accordance with relevant legislation to ensure they are fit and proper landlords.

§ Identify available TA for homeless households and visit new temporary accommodations to establish working relationships and service standards with other accommodation providers.

§ Build and sustain partnerships with private sector suppliers, such as estate and lettings agents, to secure PRS properties.

§ Advise individual landlords on all available options for letting their properties via the Council. Promote the benefits of working with the Council with landlords and private sector suppliers.

§ Adhere to the Council's safeguarding policies and procedures and undertake relevant training to help protect children and adults at risk of harm within the borough. 

4. Service Planning & Development

§ Input actively to any Service Level Agreements (SLAs) covering all aspects of service delivery, including performance and response levels.

§ Take part in training, development and service planning activities.

§ Engage in personal and team development through 1-1s, appraisals, team meetings, and performance reviews.

§ Support and champion the implementation of changes to service delivery.

§ Identify and act on potential efficiency savings to drive continuous service improvement.

5. Financial & Resource Management

§ Recognise the potential for transferring costs and liabilities onto other services and respond by adapting and tailoring support to contain pressures.

§ Deliver against allocated budgets and MTFS saving targets.

§ Be financially conscious and ensure that spending and resources are managed efficiently. This includes managing time, avoiding unnecessary waste, to reduce financial impact.

6. Service Improvement
§ Actively participate in the implementation of improvement initiatives and change programmes using the Council's project management, service improvement methodologies and operating model.

§ Adopt continuous improvement whilst undertaking role functions.

§ Contribute to the Council's transformation agenda, leading by example and inspiring others to embrace change.

§ Monitor and report on service delivery performance against agreed targets, identifying areas for improvement and work closely with the Home Finder Manager to implement necessary changes.

7. Contacts

§ Primary contact will be with other officers within the Council, and service users / residents and their representative bodies. Internal contacts will include:

o Housing Management
o Procurement
o Finance
o Voids, Repairs and Compliance Team
o Resident Hub
o Adult Social Care & Health
o Children's Services
o Community Safety Team
o Legal Services
o Environmental Health
o Councillors and MPs

External Contacts will include:

o Landlords and Agents
o Police
o London Fire and Emergency Planning Authority
o Contractors
o Registered Social Landlords
o Local Authorities
o Probation Services
o Third Sector Organisations
o Health

8. Additional Responsibilities
§ When required and as part of flexible working - to work within other Services and Directorates in support of the Council's overall objectives and projects.

§ Contribute to the delivery of the outcomes on the Housing and Homelessness Prevention and Rough Sleeping Review Strategies.

§ Complete other reasonable tasks to fulfil role purpose or as instructed by management.

9. Key Performance Indicators
§ Contribute to individual and team performance targets, make suggestions for service improvements to ensure the delivery of excellent housing services, which deliver value for money.

§ Contribute to good performance on relevant key performance indicators both local and statutory.

§ Deliver against any agreed Service Levels.

§ Deliver the agreed Personal Appraisal Goals.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.