Adjudicator

Morgan Hunt are currently working with a National Dispute Resolution Organisation in their search for an Interim Adjudicator to join on a 6-month fixed-term contract.



This is an excellent opportunity for an experienced complaints, investigations or adjudication professional to work on complex and high-risk casework, while playing a key role in quality assurance and continuous improvement across the wider casework function.



In this role, you will be responsible for conducting independent reviews of complex complaint decisions, ensuring outcomes are fair, evidence-based and aligned to organisational quality standards. Acting as a second line of defence, you will assess the quality, reasoning and methodology of previous casework, determining whether decisions remain appropriate or whether further investigation and review is required.



A key part of the role will involve reviewing high-risk and complex complaints, analysing evidence, identifying lessons learned and providing feedback to improve decision-making quality across the organisation. Beyond individual cases, you will contribute to wider continuous improvement activity by identifying trends, knowledge gaps and opportunities to strengthen processes, guidance and training.



You will work closely with colleagues across investigations, adjudication and quality functions, helping to ensure consistency, fairness and robustness in decision-making. The role requires someone who can quickly familiarise themselves with internal quality frameworks and confidently apply them when reviewing casework and supporting service improvement.



The successful candidate will bring significant experience in complaints, investigations, adjudication or regulatory casework, alongside strong analytical skills and excellent judgement. Experience within social housing, ombudsman services, regulation or similarly complex complaint-handling environments would be highly advantageous.





Job Title: Adjudicator (Interim)

Location: Remote Working

Salary: £53,948.42 per annum

Contract Type: Fixed-Term Contract (6 months, potential extension)

Hours: Full-Time





Key Responsibilities

· Conduct independent reviews of complex and high-risk complaint decisions.

· Assess the quality, reasoning, methodology and evidential basis of previous casework.

· Determine whether original decisions remain appropriate or require amendment.

· Undertake further investigation where necessary to support robust decision-making.

· Produce clear, well-reasoned review outcomes and recommendations.

· Contribute to quality assurance activities and case audits.

· Identify lessons learned, knowledge gaps and opportunities for service improvement.

· Support the development of guidance, training and best practice across the organisation.

· Analyse trends and themes across complaints to inform continuous improvement initiatives.

· Collaborate with colleagues to ensure consistency and adherence to quality standards.



Candidate Profile

· Significant experience in complaints, investigations, adjudication or regulatory casework.

· Strong decision-making skills and experience handling complex or high-risk cases.

· Experience undertaking quality assurance, case audits or review activity.

· Ability to analyse large volumes of information and evidence with accuracy.

· Strong report-writing and communication skills.

· Experience identifying lessons learned and contributing to organisational improvement.

· Ability to quickly understand and apply quality standards and decision-making frameworks.

· Experience within social housing, regulation, ombudsman services or similar environments (highly desirable).

· Highly organised, analytical and able to work independently.





Why Apply?

This is a unique opportunity to join a specialist team focused on ensuring quality, fairness and consistency in complaint resolution. You'll work on complex and impactful cases while helping shape service improvements and decision-making standards across the wider organisation.



If you are interested in this opportunity, please contact Alfie Robinson at Morgan Hunt on for more information.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.