IT Service Desk Specialist

Job Title: IT Service Desk Specialist

Location: Derby, United Kingdom

About the Role / Job Summary:

A leading organization in the education sector is seeking an IT Service Desk Specialist to ensure the smooth operation of IT services, provide technical support, and enhance the overall user experience. This role offers an exciting opportunity to work in a dynamic environment and make a meaningful impact.

Key Responsibilities:

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues.
• Assist in maintaining IT systems and infrastructure.
• Document and track support requests in the ticketing system.
• Collaborate with IT team members to improve service delivery.

Qualifications:

• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office and basic networking concepts.
• Ability to work effectively in a team-oriented environment.

Education Requirements:

• Relevant IT certifications (e.g., CompTIA A+, ITIL) are preferred.
• Bachelor's degree in Information Technology or a related field is a plus.

Experience Requirements:

• Prior experience in a technical support role is advantageous.
• Familiarity with educational technology is preferred.
• Experience in troubleshooting hardware and software issues.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.