We are working with our Glasgow based client to recruit a Housing officer until the end of August initially. The role will commence ASAP.

The primary purpose of this role is to act as the named contact for tenants, delivering a comprehensive and customer-focused housing management service to residents within the organisation's homes and communities.

The role will focus on delivering high-quality housing services by:

• Providing an efficient service that resolves issues at the earliest opportunity and achieves individual and organisational performance targets.
• Delivering a consistent, professional and customer-focused housing management service.
• Being visible, approachable and accessible to tenants within a designated housing patch.
• Developing and maintaining a thorough understanding of tenants' needs and circumstances.
• Applying organisational policies and procedures consistently and identifying opportunities for service improvement.
• Keeping up to date with changes in Scottish housing legislation, guidance and best practice, and applying this knowledge effectively.
• Building effective relationships with partner agencies to support tenants and resolve tenancy-related issues.
• Embracing digital technology and modern communication methods to improve service delivery.
• Treating all customers with fairness, dignity, empathy and respect, supporting them to sustain successful tenancies.

Responsibilities:

Allocations

• Administer the organisation's allocations policy and procedures, ensuring properties are allocated fairly, efficiently and in accordance with policy.
• Work with local authority partners and other agencies to manage nomination agreements and referral arrangements.
• Provide housing advice to applicants, including housing options information and guidance on the housing application process.
• Assess housing applications and ensure offers of accommodation are made promptly and in accordance with policy.
• Arrange viewings of vacant properties and complete tenancy sign-up processes efficiently.
• Minimise void loss through the prompt allocation and re-letting of vacant properties.

Estate Management and Anti-Social Behaviour

• Ensure tenants understand and comply with the conditions of their tenancy agreement.
• Investigate breaches of tenancy conditions and manage anti-social behaviour cases in accordance with organisational policies and relevant legislation.
• Work collaboratively with internal departments, Police Scotland, local authorities and partner agencies to resolve neighbourhood issues.
• Interview tenants and residents, issue appropriate warnings and prepare legal action where necessary following investigation.
• Monitor estates regularly and identify environmental or neighbourhood management issues requiring action.

Tenancy Sustainment

• Support new and existing tenants to maintain successful tenancies by working closely with internal teams and external support agencies.
• Identify tenants at risk of tenancy failure and develop support plans to improve tenancy sustainability.
• Signpost tenants to appropriate support services using Housing Options and referral pathways.
• Develop effective working relationships with statutory and voluntary organisations supporting tenancy sustainment.

Income Management and Rent Arrears Recovery

• Monitor rent accounts and maintain accurate records of current and former tenant arrears.
• Liaise with relevant agencies including local authority benefit services, the Department for Work and Pensions, social work services and homelessness teams where appropriate.
• Promote early intervention approaches that prevent rent arrears from escalating.
• Manage arrears cases in accordance with organisational policies and procedures.
• Prepare and serve statutory notices where appropriate.
• Maintain accurate records to support legal proceedings and attend court where required.

Welfare Benefits Advice

• Maintain an up-to-date knowledge of welfare benefits, Universal Credit, Housing Benefit and relevant legislation.
• Assist tenants to maximise their income by identifying benefit entitlement and providing appropriate advice or referrals.
• Undertake benefit assessments and support tenants with benefit applications and backdated claims where appropriate.
• Work collaboratively with specialist welfare advice services to improve financial inclusion and reduce tenancy risk.
• Promote income maximisation initiatives and financial wellbeing information.

Tenant Participation and Customer Engagement

• Promote tenant participation and encourage customers to become involved in shaping services.
• Attend tenant meetings, focus groups and community events, including occasional evening attendance where required.
• Support consultation exercises relating to policy reviews and service improvements.
• Encourage customer feedback and involvement in service scrutiny activities.
• Investigate and respond to housing management complaints within agreed timescales.
• Contribute to customer newsletters, annual reports and other communications.

Performance Management

• Maintain accurate housing management records and databases.
• Monitor personal performance against agreed objectives and performance indicators.
• Produce statistical reports and management information as required.
• Contribute to regulatory returns and performance reporting, including returns relating to the Scottish Social Housing Charter.

Systems Administration

• Use housing management systems and mobile technology effectively to deliver services.
• Maintain accurate electronic records and ensure data quality at all times.
• Support the effective use and development of housing management software and associated systems.
• Report system issues and contribute to continuous improvement of digital processes.

General Responsibilities

• Comply with all organisational policies, procedures and statutory requirements.
• Maintain confidentiality and comply with data protection legislation.
• Promote equality, diversity and inclusion in all aspects of service delivery.
• Work in accordance with health and safety legislation and organisational procedures.
• Undertake any other duties commensurate with the grade of the post as reasonably required by management.

Please apply below if interested.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.