Home Ownership Team Leader

About the Role

We are currently recruiting for an experienced Home Ownership Team Leader to join a busy Home Ownership and Service Charge a public sector and government team based in North London.

This is an excellent opportunity for a housing professional with strong home ownership, service charge and team management experience to take responsibility for the day-to-day delivery of a high-quality customer-focused service.

You will lead and develop a team of Home Ownership Specialists, providing direction, support and training while ensuring services are delivered effectively, consistently and in line with relevant legislation, policies and procedures.

Key Responsibilities as a Home Ownership Team Leader are:

• Line manage and develop a team of Home Ownership/Service Charge Specialists.
• Conduct regular team meetings, performance reviews and training sessions.
• Provide specialist advice and guidance on home ownership matters, legislation and best practice.
• Deliver a responsive and customer-focused service across home ownership enquiries.
• Oversee statutory and non-statutory Home Ownership and Service Charge processes.
• Ensure processes are delivered in accordance with legislation, policy and procedure.
• Prepare documentation for First-tier Tribunal and civil law proceedings, attending hearings where required.
• Resolve complex complaints and service failures and identify opportunities for service improvement.
• Support budget forecasting and effectively manage workloads and caseloads.
• Compile team performance and statutory reporting information for senior management.
• Support the Home Ownership Manager and provide management cover when required.

About You

We are looking for a proactive and experienced housing professional who can demonstrate:

• Proven line management and performance management experience.
• Experience training, coaching and developing colleagues.
• Strong knowledge of Home Ownership products, legislation and best practice.
• Experience interpreting leases and complex legal documentation.
• Understanding of legal processes, including tribunal and civil law proceedings.
• Ability to interpret financial information and monitor budgets.
• Excellent customer service and problem-solving skills.
• Strong verbal and written communication skills, with the ability to explain complex information to different audiences.
• Excellent IT skills, particularly Microsoft Word and Excel.
• A proactive, collaborative and customer-focused approach.

Why Apply?

• Leadership responsibility within an established Home Ownership and Service Charge function.
• Opportunity to influence service improvement and customer experience.
• Responsibility for developing and supporting a specialist team.
• Exposure to complex home ownership, legal and service charge matters.
• Agile working environment.
• Opportunity to work collaboratively across a wider housing organisation.

If you have strong Home Ownership, Service Charge and people management experience and are looking for your next opportunity, we would be keen to hear from you.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.