Local Housing Manager

Job Title: Local Housing Manager
Location: South London

About the Role / Job Summary:
We are seeking experienced Local Housing Managers to deliver excellent housing and estate services across defined geographical patches. This customer-facing role involves managing a diverse range of customers, including those in rented, shared ownership, and leasehold tenures. The successful candidate will coordinate internal teams, contractors, Local Authority partners, and external agencies to ensure high-quality, responsive services.

Key Responsibilities:

• Manage and coordinate housing and estate services across the designated geographical patch.
• Act as the key customer-facing representative, developing strong relationships with residents and local stakeholders.
• Manage complex tenancy and lease-related matters, including succession, mutual exchanges, and assignments.
• Lead on ASB cases, tenancy enforcement, fraud, and subletting investigations.
• Work with income teams to address rent arrears, including resident visits and pre-court action.
• Ensure tenants and leaseholders comply with tenancy and lease conditions, taking enforcement action where necessary.
• Manage estate inspections, communal repairs, parking issues, and environmental standards.
• Monitor cleaning, grounds maintenance, and other service contracts, working with contractors to improve performance.
• Conduct health and safety checks and ensure remedial actions are completed.
• Lead resident associations, forums, and local engagement activities.
• Manage complaints and work towards effective first-stage resolutions.
• Respond to enquiries from MPs, Councillors, and other key stakeholders.
• Support lettings activity, including property viewings and tenancy sign-ups.
• Work collaboratively with internal teams and external agencies to support vulnerable residents.

Qualifications:

• Significant experience within social housing and housing management.
• Experience managing leasehold and shared ownership tenures.
• Strong knowledge of housing, tenancy, and ASB legislation.
• Excellent customer service and communication skills.
• Good planning, organising, and prioritisation skills.
• Strong report-writing and IT skills.
• A full driving licence and ability to undertake travel across the designated patch.

Education Requirements:

• Knowledge of housing management best practices.
• Understanding of project management principles.

Experience Requirements:

• Proven record of delivering excellent customer-focused services.
• Experience working collaboratively with Local Authorities and external agencies.
• A record of achievement in making a difference in the community.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.