Hub Navigator

🏠 Hub Navigator - Newham, East London

📍 Location: Newham, East London
📅 Contract: 6-Month Assignment (Potential Extension)
⏰ Hours: Full-Time, 37.5 Hours per Week
🔄 Working Pattern: Monday to Friday, shifts between 9:00am-9:00pm (3 shift patterns), with occasional weekend cover

This is a rewarding opportunity to work closely with people living in temporary accommodation or those who have experienced long-term street homelessness. You will provide intensive, person-centred support, helping individuals overcome challenges, access essential services, and achieve positive, sustainable outcomes.

Working with a caseload of individuals with complex needs, you will deliver flexible and tailored interventions that empower people to build independence, improve wellbeing, and secure long-term stability.

🔑 Key Responsibilities

• Build and maintain positive, trusting relationships with individuals experiencing homelessness and complex needs.
• Deliver intensive, proactive, and person-centred support.
• Manage a caseload of clients and develop tailored support plans.
• Support individuals to access housing, healthcare, welfare benefits, substance misuse services, and other specialist support.
• Work collaboratively with partner agencies and multidisciplinary teams to coordinate effective support.
• Advocate for clients and help them navigate services and systems.
• Promote independence, resilience, and long-term positive outcomes.
• Maintain accurate records, reports, and case notes in line with organisational requirements.
• Engage individuals who may be resistant or reluctant to access support services.

👤 About You

To be successful in this role, you will have:

✅ Previous experience supporting people experiencing homelessness, rough sleeping, or multiple disadvantages.

✅ Experience managing a caseload and delivering person-centred support plans.

✅ A strong understanding of complex needs, including mental health, substance misuse, offending behaviour, or social exclusion.

✅ Excellent communication and relationship-building skills.

✅ The ability to engage and motivate hard-to-reach clients.

✅ Experience working collaboratively with external agencies and support services.

✅ Strong organisational and record-keeping skills.

✅ A resilient, proactive, and empathetic approach to supporting vulnerable adults.