Assessment and Reconnection Worker

Organisation: St Mungo's

Location: Kensington, West London

Hours: 24 hours per week - Monday to Friday, 9:00am-5:00pm (3 days per week)

Working Pattern: Flexible - working days to be agreed

Contract: 3-month temporary assignment

Start Date: ASAP

About the Organisation

St Mungo's is a leading homelessness charity working to support people who are experiencing homelessness, rough sleeping or are at risk of losing their accommodation.

The organisation works to help individuals rebuild their lives by providing access to accommodation, specialist support and opportunities to achieve greater independence.

About the Role

We are currently recruiting for an experienced Assessment and Reconnection Worker to join St Mungo's housing team in Kensington on a 3-month temporary assignment.

The successful candidate will provide additional support to the Local Authority's housing service, helping manage incoming referrals, complete client assessments and identify suitable accommodation options for individuals experiencing homelessness or housing difficulties.

This is a fast-paced, KPI-driven role requiring someone who can manage a busy daily workload, complete assessments efficiently and work proactively to secure appropriate temporary accommodation.

A key focus will be helping individuals access suitable housing solutions within tight timeframes, with the expectation that placements can often be progressed within 1-2 days of assessment.

You will also work alongside the Private Rented Sector (PRS) scheme, supporting housing pathways and helping individuals access appropriate accommodation based on their circumstances and needs.

Key Responsibilities

• Manage daily duty work, responding to incoming referrals and housing enquiries
• Conduct timely client assessments to establish individual circumstances, housing needs and support requirements
• Identify appropriate housing options and accommodation pathways based on client eligibility and individual needs
• Work alongside the Private Rented Sector (PRS) scheme to explore suitable accommodation opportunities
• Support the Local Authority with referrals and the placement of individuals into temporary accommodation
• Progress cases efficiently, aiming to secure suitable accommodation within 1-2 days where possible
• Complete quick-turnaround assessments while maintaining accuracy and quality
• Work towards service KPIs and performance targets, ensuring referrals and cases are progressed within required timeframes
• Liaise with Local Authority housing teams, accommodation providers and external agencies
• Provide appropriate information, advice and signposting to individuals accessing the service
• Identify wider support needs and help individuals access relevant services where appropriate
• Maintain accurate assessment records, case notes and referral information
• Manage competing priorities effectively while delivering a responsive and person-centred service

What We're Looking For

• Previous experience working within homelessness, housing support, housing options or temporary accommodation services
• Experience conducting client assessments and managing incoming referrals
• Understanding of housing needs, accommodation pathways and homelessness services
• Experience working alongside Local Authorities or housing associations
• Knowledge of the Private Rented Sector and temporary accommodation options
• Ability to complete assessments quickly and manage a high volume of referrals
• Experience working towards KPIs, targets or service performance measures
• Strong communication and interpersonal skills, with the ability to engage individuals from a range of backgrounds
• Ability to work collaboratively with housing providers, Local Authority teams and external agencies
• Excellent organisational skills and the ability to prioritise a demanding workload
• Good IT and administration skills, including maintaining accurate case records

The Ideal Candidate

You will be a proactive, organised and resilient housing professional with a strong understanding of homelessness services and the challenges faced by individuals experiencing housing insecurity.

You will be confident carrying out assessments, managing referrals and identifying suitable accommodation options within tight deadlines. The ability to work independently, make informed decisions and maintain a high standard of service delivery in a KPI-driven environment will be essential.

Previous experience within a Local Authority housing team, homelessness assessment service or temporary accommodation setting would be particularly advantageous.

This is an excellent opportunity to join St Mungo's on a short-term assignment, supporting an important housing service and helping individuals access safe and suitable accommodation.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.